The first thing you should do when you have a problem with a program is to verify if you have the latest version. You can get your current version by opening the About box from the main menu. Make sure that your current version is the same as the version listed below. If a new version is available, you should update your software.
If the problem persists with the latest version, please contact support at email@example.com.
There's also the support forums at http://forum.hardcoded.net. There's a good deal of contents in it already so the question you want to ask might already be answered. Please, consider using the support forums before sending an e-mail.