Support

The first thing you should do when you have a problem with a program is to verify if you have the latest version. You can get your current version by opening the About box (Help|About...). Make sure that your current version is the same as the version listed below. If a new version is available, you should update your software.

• dupeGuru: 2.5.4
• dupeGuru ME: 5.4.3
• dupeGuru PE: 1.4.2
• musicGuru: 1.3.4

If the problem persists with the latest version, please contact support at support@hardcoded.net. Most requests are answered within a few hours, and every one of them are answered within 2 business days.

Frequent Requests

My key doesn't work

There are 90% chances that you simply mistyped your e-mail address. The email address you type when you register must be the address you used to buy your key. This is the same address that received your purchase confirmation.

There is also a chance that you used the Regnow order number or Paypal transaction number, which is not the registration key. The registration key has 32 alphanumeric characters.

I bought a product, but I never received my key

It is possible that the automated registration processing failed. In this case, just send an e-mail to HS support. However, it is more likely that the e-mail containing your registration key went right in your spam bin. Please, take a look at your spam bin for an e-mail with a Hardcoded Software registration codes subject.

If you made your purchase using Paypal, there is a code retrieval tool available here.

I have an old format key and it doesn't work with the new versions

There is a key conversion utility right here.